Update (1/9/2020): OIT was able to get the network back up and running. Please be aware that CIRES IT was ready to make changes to infrastructure this morning if the outage continued, in order to bring back InsideCIRES and the CIRES data feeds. Thank you for your patience and we apologize for any inconvenience that was caused by this outage.
The University of Colorado is currently experiencing network issues and the network is running in a degraded state. The Office of Information Technology (OIT) has engage the vendor, but we currently do not have an ETA on when this will be resolved. Below is the service issue notification from OIT if you are interested. During this time InsideCIRES will not be accessible and you may experience some issues with CIRES data feeds. We hope this will get corrected quickly and I apologize for any inconvenience this causes.
Nate Campbell
Director of Information Technology | CIRES
303.492.5529 | CIRES 209
Service Issue Updated at 11:15AM: HERM Primary firewall is rebooting. We’ve confirmed that firewall networks behind HUM, ECON, MUEN are down. It is believed that networks behind the RGNT firewall are still operational at this time. Backup firewall will likely be rebooted after the primary recovers.
Service Issue Updated at 11:05AM: Vendor has recommended an emergency reboot of the HERM firewall. The firewall reboot will begin in the next 5 minutes and networks behind the firewall will be down for approximately 15-20 minutes during the reboot.
Service Issue reported: HERM Firewall is in a degraded state and is impacting customer traffic. We do not have a complete understanding of the full scope at this time but have confirmed networks in CIRES on the ECON firewall are impacted. Vendor is engaged.
List of affected networks:
HERM firewalls
HUM
ECON
RGNT
MUEN
ENGR and BIOT firewalls have begun exhibiting similar behavior as HERM. It is believed that traffic is not impacted in these locations at this time.
| Service Issue Updated: HERM Firewall is in a degraded state and is impacting network traffic | Office of Information TechnologyService Issue Updated at 11:39AM: BOTH HERM firewalls have been rebooted. Firewall networks in RGNT are working but firewall networks in ECON/MUEN/HUM continue to be down. Vendor continues investigating. Service Issue Updated at 11:15AM: HERM Primary firewall is rebooting. We’ve confirmed that firewall networks behind HUM, ECON, MUEN are down. It is believed that networksoit.colorado.edu |
